Update from International Passenger Protection Customers in the UK yet to travel: Don't go to the airport, the Civil Aviation Authority says:

• Customers abroad: Everyone due to fly in the next fortnight will be brought back to the UK at no cost to them. There is no need to cut short a stay
• Customers currently overseas should check www.monarch.caa.co.uk  for confirmation of their new flight details - which will be available a minimum of 48 hours in advance of their original departure time
• All affected customers should keep checking monarch.caa.co.uk for more information.

The CAA also has a 24-hour helpline: 0300 303 2800 from the UK and Ireland and +44 1753 330330 from overseas. 

If you have a potential claim in respect of Monarch Airlines please go to the following website first: www.monarch.caa.co.uk  where most of your questions should be answered. 

If you have paid by either a credit card or Visa Debit card please contact your bank or credit card provider to request a chargeback. 

For all other claims please note this advice is only applicable for claims relating to the insolvency of your airline or end supplier.

You can download a claim form from the IPP website: http://www.ipplondon.co.uk/pdf/DPI-add-on-Claim-Form.pdf